To support its enrollees during the COVID-19 crisis, NYSHIP has started providing free telehealth benefits to help them access health care services remotely. LiveHealth Online lets enrollees teleconference with a board-certified doctor or licensed therapist on their smartphone, tablet or personal computer. 

Telehealth visits are covered at no cost. Click here for additional information and step-by-step instructions to register. Enrollees who are already registered can log in to www.empireblue.com/nys to get a coupon code to cover the full cost of their LiveHealth Online visit.

For additional assistance, call The Empire Plan at 1-877-7-NYSHIP (1-877-769-7447) and select option 2 for the Hospital Program.

NYSHIP Telehealth Instructions

NYSHIP Telehealth Instructions
NYSHIP Telehealth Instructions
NYSHIP-Telehealth-Instructions.pdf
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